Customer Satisfaction Measurement form Customers name: Date: Products: Dear sir/madam: Please kindly complete below form to help us to improve the quality of our products in order to increase our customers satisfaction, thanks How do you evaluate the acceptability of our brand? Very High high Average low very low How do you evaluate the level of acceptance of our brand in approach of consumers (producers – farmers) Very High high Average low very low How do you evaluate quality of our products? Very High high Average low very low How do you evaluate quality of our product compared to our competitors? Very High high Average low very low How do you evaluate price of our products compared to our competitors? Very High high Average low very low How much is the conformity of our product specifications to your requirements? Very High high Average low very low How do you evaluate the schedule and the delivery terms of our products? Very High high Average low very low How do you evaluate the mechanism of handling of your complaints in Razi Petrochemical Co.? Very High high Average low very low How do you evaluate interact of sales department personnel? Very High high Average low very low How do you evaluate the mechanism of receiving and handling of your suggestion and recommendations? Very High high Average low very low How do you evaluate the quality of communication and information system regarding the products? Very High high Average low very low How much is your interest to repurchase our products? Very High high Average low very low How much is your interest to recommend our products to other customers? Very High high Average low very low How much is your interest to buy our other products? Very High high Average low very low How much is your overall satisfaction with the Razi Petrochemical Co. performance? Very High high Average low very low Generate New Image Generate New Image * = Required