Persian
 
Fri, April 27, 2018, 09:30
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Customer Satisfaction Measurement form
Customers name:    
Date:    
Products:    
Dear sir/madam: Please kindly complete below form to help us to improve the quality of our products in order to increase our customers satisfaction, thanks
How do you evaluate the acceptability of our brand?  
How do you evaluate the level of acceptance of our brand in approach of consumers (producers – farmers)  
How do you evaluate quality of our products?  
How do you evaluate quality of our product compared to our competitors?  
How do you evaluate price of our products compared to our competitors?  
How much is the conformity of our product specifications to your requirements?  
How do you evaluate the schedule and the delivery terms of our products?  
How do you evaluate the mechanism of handling of your complaints in Razi Petrochemical Co.?  
How do you evaluate interact of sales department personnel?  
How do you evaluate the mechanism of receiving and handling of your suggestion and recommendations?  
How do you evaluate the quality of communication and information system regarding the products?  
How much is your interest to repurchase our products?  
How much is your interest to recommend our products to other customers?  
How much is your interest to buy our other products?  
How much is your overall satisfaction with the Razi Petrochemical Co. performance?  

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